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defining_variants defining_variants

Definining Personalization Variants

Personalizing content is achieved by assigning content to a personalization variant. A personalization variant determines the conditions for showing personalized content and what that content is. Personalization variants can be nested within each other in layouts Layoutsand they can also be grouped or stacked, which allows you to define multiple variants that occupy the same position within a content item. See Grouping Personalization Variants and Nesting Personalization Variants for complete information.

To personalize content, follow these steps:

1. Double-click on the content item or hover over the title and select [Edit] to enter Edit mode.
2. If you want to personalize a content element, click it to select it. To personalize rich text, highlight it.
3. Click the Personalize icon in the Editor toolbar:
   
   
   
   
   A dialog box appears from which you can define the personalization variant.
   
   
4. Select the category to which the personalization belongs to (if applicable) from the "Select a Category" drop-down list.
5. Select the personalization from the "Select a Personalization" drop-down list. For example:
   
   
   
   
   
6. Click [Add]. The personalization is assigned to the content. A small "personalization" icon appears next to the content that has been personalized. The name of the personalization appears in the "Selected Personalizations" dialog box and a blue circle appears next to the name of the personalization, For example:
   
   
   

When a personalization group contains just one variant, the default name of the variant is the name of the personalization ("Has confirmed" in this example).

When you are in Edit mode, the content that has been personalized is surrounded by a dashed outline. There are two different indicators:

Personalized content - not selected

Personalized content - selected (active)

Multiple Personalizations

You can assign more than one personalization to a variant. When you do so, you have the option of defining whether there is an "AND" or "OR" relationship between the personalizations. When "AND" (all) is defined, the content will only be displayed when all personalizations are matched. When "OR" (any) is defined, the visitor will see the content when they match any of the assigned personalizations.

To assign multiple personalizations to content, follow these steps:

1. Double-click on the content item or hover over the title and select [Edit] to enter Edit mode.
2. Select the content that you want to personalize.
3. Click the Personalize button in the Toolbar.
4. Select the personalization from the "Personalization" drop-down list.
5. Click [Add].
6. Repeat the previous two steps for each personalization you want to assign to the content.
   
   All personalizations assigned to the content appear in the list. For example:
   
    
   
   
   
   
7. Select whether the personalizations have an AND (all) or an OR (any) relationship with each other from the drop-down list. For example:
   
   
   

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grouping_variants grouping_variants

Grouping Personalization Variants

Grouped personalization variants are variants that are assigned to the same position on a content item. When you group or stack personalization variants, only one can be triggered depending on the defined conditions. You determine the order in which personalization variants are evaluated and triggered. Grouped personalization variants can be visualized as follows:

As you can see, the stacked personalization variants are all assigned to the same location on the content item. When a website visitor matches a personalization variant, the content assigned to that variant is shown. When variants are grouped, only one of them can be is triggered.

To group personalization variants, follow these steps:

1. Select the content that you want to personalize.
2. Click [Personalize].
3. Create a personalization variant.
4. Select Add from the Actions menu:
   
   
   
   
   The new variant is added to the group.
5. Add one or more personalizations to the new variant and define it further as described in Defining Personalization Variants. Add as many variants to the group as needed.
   
   After you add one or more variants to the group, the personalize icon changes to reflect that there are multiple variants assigned to the locationgroup:
   
   
   
   
   

Adding Content for a New Variant in the Group

After adding a new variant to the group, the content belonging to the previously selected personalization variant disappears and new content can now be added for the new variant. The dashed box surrounding the location of the personalization area will be empty. For example:

Click within this area and add content as you normally would (type rich text directly in the area of click [Insert] and add a content element or layout).

Defining the Order of Evaluation

When personalization variants are grouped, only one of them can be triggered. You define the order that the variants are evaluated. To do so, follow these steps:

1. Open the personalization group.
2. Select Manage from the Actions menu:
   
   
   

The variants are listed in the order they will be evaluated. For example:

The personalization(s) assigned to the first variant that is matched will be shown to the website visitor. To change the order, click and drag a variant up or down in the list. For example:

Cycling through Variants in a Personalization Group

When a personalization group has been defined, naturally only one of the variants can appear at a time. When you first open a content item containing a personalization group, the first one in the list (#1) is the one that will appear at the location of the group. When you are actively editing a content item and you select a different variant from the drop-down list, the last variant that you selected will be the one that displays throughout the time you are active on the content item. The first one in the list will always be shown after you either navigate away from the content item and return or after a browser refresh.

To cycle through the variants, click the personalization icon . Select the variant you want to view/edit from the Variant drop-down list. For example:

The content you added to the variant you select will appear in the content area assigned to the personalization group.

Deleting a Personalization Variant

There are two ways to delete a variant:

• In the Manage Variants list, hover the mouse over the right side of the variant and click the X:
  
  
  
  
  

• While viewing the variant details, select "Delete" from the Actions menu:
  
  
  

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nesting_variants nesting_variants

Nesting Personalization Variants

Content in a layout can be personalized just as rich text in the Editor. Furthermore, the layout itself can fall within another personalization together with content in the Editor creating a nested situation. Personalization variants nested within each other can be visualized as follows:

When a personalization variant is nested within another, the content will not be shown unless the outer personalization variant is triggered. In the example above, personalization variant B cannot be triggered unless personalization variant A is triggered. Likewise, personalization variant C cannot be triggered unless both A and B are.

Working with nested personalization variants is no different that working with single variants or grouped variants. See Defining a Personalization Variant and Grouping Personalization Variants.

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nesting_variants nesting_variants

Personalization Variants Toolbar Buttons

Because of the way that personalization variants are rendered with respect to other content in the Editor, you can run into situations where you cannot add white space or other content between adjoining personalization variant blocks in the same way that you can between content elements and rich text. For this reason, two extra buttons become available in the Editor's toolbar that make it possible to add white space before or after a personalization variant block. Consider the following example - two personalization variant blocks abut each other and it is not possible to insert the cursor between them:

In this situation, two extra toolbar buttons become available which make it possible to insert an empty line above or below a personalization variant block:

Click in a personalization variant block and then click the Insert Empty Line Above or Insert Empty Line Below button. An empty line is inserted at the desired location. You can now add new content between the personalization variant blocks.

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